At Heva, we stand behind the quality and safety of our products. Please read our policy carefully before ordering.
We do not accept physical returns of supplements. Instead, we offer refunds or replacements if your order arrives:
Damaged or defective
Compromised during shipping
Incorrect (wrong item received)
To request a refund or replacement, please contact us at support@getheva.com within 30 days of delivery, including your order number and clear photos of the issue.
For health and safety reasons, we cannot accept returns or issue refunds for opened products, change of mind, or if you decide the product is not right for you.
If your claim is approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or card provider may require additional time to process and post the refund.