Last updated: September 23, 2025
Heva operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Heva is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, payment details, transaction confirmations, and related information.
Account information including your username, password, preferences and settings.
Transaction information including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel.
Communications with us (e.g., customer support inquiries).
Device information including browser, network connection, IP address, and unique identifiers.
Usage information including how and when you interact with our Services.
We may collect personal information from the following sources:
Directly from you (e.g., creating an account, making an order, contacting support).
Automatically via cookies and similar technologies.
From our service providers (e.g., payment processors, shipping providers).
From partners or third parties.
We may use your information for the following:
Provide, tailor, and improve services (e.g., processing payments, fulfilling orders, account management).
Marketing and advertising (emails, promotions, personalized ads).
Security and fraud prevention (authentication, fraud detection, public safety).
Communicating with you (customer support, order updates).
Legal compliance (valid legal requests, regulatory requirements).
We may share information:
With Shopify and other vendors/service providers.
With business and marketing partners.
When you direct us to do so (e.g., shipping partners, social logins).
With affiliates or in a business transaction (e.g., merger).
As legally required (subpoenas, safety concerns, law enforcement).
Our Services are hosted by Shopify. Shopify may collect, process, and use your personal data to provide and improve services. To learn more, see the Shopify Consumer Privacy Policy.
Our site may link to third-party platforms not controlled by Heva. We are not responsible for their privacy or security practices.
Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority.
We use appropriate safeguards but cannot guarantee “perfect” security. Data is retained as needed for service, compliance, or dispute resolution.
Depending on where you live, you may have rights to:
Access, correct, or delete your personal information.
Request portability of your data.
Opt-out of sale/sharing for targeted advertising.
Manage marketing communication preferences.
You may exercise rights via the Services or by contacting us below.
If you have concerns, you may contact us or your local data protection authority.
We may transfer personal data outside your country, relying on safeguards such as Standard Contractual Clauses.
We may update this Privacy Policy as practices or laws evolve. Updates will be posted with a revised "Last Updated" date.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
📧 support@getheva.com
Heva is the data controller of your personal information.